Change or cancel your plan
Where to upgrade or downgrade, what happens to your forms when you cancel, and when a refund applies.
Updated 3 November 2026
Your current plan, renewal date and invoices are on the Billing and Invoices pages of the dashboard. Plan changes and cancellation happen there too.
Upgrade or downgrade
Open Billing and choose the plan you want. When you upgrade, the new plan starts immediately and you are charged the prorated difference shown before you confirm. When you downgrade, your current plan stays active until the end of the paid period and the lower plan starts at the next renewal. Check the quote and effective date before confirming.
Plans paid in cryptocurrency through Coinfat are prepaid for a fixed period and do not renew automatically.
Cancel
Cancel from the Billing page, or email support@onlyform.com from your account email address. Cancellation stops the next renewal: you keep your paid plan until the end of the period you have paid for, then the account moves to the Free plan. Your forms and responses are not deleted. Deleting forms or no longer using Onlyform does not cancel a subscription.
Refunds
Payments are not refunded for partial periods, except for billing errors, duplicate charges, charges after a confirmed cancellation and where consumer law requires it. The Refund and Cancellation Policy at onlyform.com/legal/refunds has the full list and the steps to request one.
Quick answers
Frequently asked questions
What happens to forms over the Free plan limits after I cancel?
Your forms and responses stay in the account. Features and limits of the Free plan apply from the day the paid period ends; check usage in the dashboard before the switch.
Do you offer discounts for nonprofits and education?
Contact support@onlyform.com with your organisation and requirements. A discount applies only when confirmed in your quote or checkout.