• Feedback & Satisfaction
  • Conversational

CSAT survey (Standard, conversational)

Measure satisfaction after a specific customer interaction.

  • 10questions
  • ~3 minto complete
  • Freeon every plan
Use this formPreview the form

Opens in the builder, fully editable. No card required. Part of the CSAT survey template with 2 other forms.

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What is inside

10 questions, ordered so the easy ones come first. Every one is editable — delete what you do not need and add your own.

  1. 1How satisfied are you with the experience?Opinion scale
  2. 2What is one thing we could improve?Long text
  3. 3What worked particularly well?Long text
  4. 4Which part are you reviewing?Multiple choice
  5. 5Would you use this again?Yes / No
  6. 6May we contact you about this response?Yes / No
  7. 7How would you rate the quality?Opinion scale
  8. 8How easy was the experience?Opinion scale
  9. 9How often have you used it?Multiple choice
  10. 10Did it meet your expectations?Yes / No

Make it yours

Three things worth changing first

  • Put your brand on it

    Swap the theme, drop in your logo and typeface, or lock it all with a brand kit so every form matches.

  • Change what the logic does

    Edit the branches on any question, or add your own conditions so the follow-ups fit how you work.

  • Send it where you work

    Push responses to Slack, a spreadsheet or your CRM the moment they land, with no export step.

Questions about this form

Is the CSAT survey (Standard, conversational) form free to use?

Yes. It opens in the builder on the free plan as part of the CSAT survey template. Some fields, such as payments or file uploads, need a paid plan to publish.

Can I edit the questions in CSAT survey (Standard, conversational)?

Everything is editable: reorder, rename, delete or add any of its 10 questions, and change the logic between them.

Can I switch it to single-page?

Yes. Either experience works with the same questions; switch it from the form's design settings at any time.

Where do CSAT survey (Standard, conversational) responses go?

Into your Onlyform workspace, and from there to Slack, Google Sheets, Notion, your CRM or any endpoint via integrations.

More forms in CSAT survey

See the template

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It opens in the builder, fully editable. Free forever plan, no card required.

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