• Feedback & Satisfaction
  • Single-page

Customer effort survey (Complete, single-page)

Measure how easy it was for a customer to complete a task.

  • 14questions
  • ~5 minto complete
  • Freeon every plan
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Opens in the builder, fully editable. No card required. Part of the Customer effort survey template with 2 other forms.

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What is inside

14 questions, ordered so the easy ones come first. Every one is editable — delete what you do not need and add your own.

  1. 1Task effortOpinion scale
  2. 2One improvement (optional)Long text
  3. 3What worked well (optional)Long text
  4. 4Task reviewedMultiple choice
  5. 5Would use againYes / No
  6. 6Permission to follow up (optional)Yes / No
  7. 7Quality ratingOpinion scale
  8. 8Ease of useOpinion scale
  9. 9Usage frequency (optional)Multiple choice
  10. 10Met expectationsYes / No
  11. 11Reason for the rating (optional)Long text
  12. 12Email address (optional)Email
  13. 13A problem to resolve (optional)Yes / No
  14. 14Problem details (optional)Long text

Make it yours

Three things worth changing first

  • Put your brand on it

    Swap the theme, drop in your logo and typeface, or lock it all with a brand kit so every form matches.

  • Change what the logic does

    Edit the branches on any question, or add your own conditions so the follow-ups fit how you work.

  • Send it where you work

    Push responses to Slack, a spreadsheet or your CRM the moment they land, with no export step.

Questions about this form

Is the Customer effort survey (Complete, single-page) form free to use?

Yes. It opens in the builder on the free plan as part of the Customer effort survey template. Some fields, such as payments or file uploads, need a paid plan to publish.

Can I edit the questions in Customer effort survey (Complete, single-page)?

Everything is editable: reorder, rename, delete or add any of its 14 questions, and change the logic between them.

Can I switch it to conversational?

Yes. Either experience works with the same questions; switch it from the form's design settings at any time.

Where do Customer effort survey (Complete, single-page) responses go?

Into your Onlyform workspace, and from there to Slack, Google Sheets, Notion, your CRM or any endpoint via integrations.

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It opens in the builder, fully editable. Free forever plan, no card required.

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