Refund and Cancellation Policy

This policy covers Onlyform subscriptions purchased from Only (Pvt Ltd). It does not govern goods or services another organisation sells using a form. Contact that seller for its fulfilment, refund or payment dispute. Nothing here excludes a mandatory consumer right in India or another country where it applies.

Stripe plans normally charge in advance and renew at the interval disclosed at checkout. Cancel through the available billing control or contact the company's billing channel with your account email and subscription reference. Do not send complete card details or security codes.

The dashboard provides a scheduled plan-change flow. Check the effective date in the confirmation: a scheduled change applies on that date, while an expressly requested immediate cancellation or account closure may end paid access sooner. If a request fails or no confirmation is received, contact support@onlyform.com to confirm renewal has stopped. Closing a browser, deleting a form or ceasing to use the service does not cancel recurring billing.

Crypto plans are prepaid and require manual renewal. We do not automatically take funds from your wallet. Stopping renewal means not paying a new invoice; it is separate from account deletion. The invoice states the supported network, asset, amount and expiry, and activation depends on confirmed payment.

Blockchain transfers generally cannot be reversed by the sender or by Onlyform. That technical limitation does not remove an otherwise valid refund entitlement. An approved refund may require a separate transfer or another agreed lawful method. We verify the recipient and communicate the method, currency/valuation and any lawfully applicable fees before processing it. Mandatory refund rights take precedence over discretionary fee deductions.

Use the correct network and current invoice. Contact billing promptly about a duplicate, incorrect, late or uncredited payment and provide the invoice ID and transaction hash. Do not send a private key or seed phrase. Recovery of funds sent to an unsupported network or unrelated address cannot be guaranteed.

We assess requests against the terms disclosed at purchase, the circumstances and applicable law. This draft does not establish a blanket no-refunds rule or a discretionary money-back guarantee. Duplicate charges, unauthorised payments, purchases not credited, materially deficient service and other legally required refunds are assessed on their merits. Any additional commercial refund period must be disclosed before payment.

Submit the account email, purchase date, invoice reference, amount and reason through the company's billing contact. We may request proportionate verification. A provider's settlement time can differ from our approval date. You retain any statutory payment-dispute rights; please also tell us so we can investigate and avoid duplicate reimbursement.

Where applicable, consumers purchasing a service at a distance may have a statutory cooling-off period, including generally 14 days for qualifying EU/EEA and UK service contracts. A generic acceptance of the Terms or immediate account access does not automatically waive that right. Where you expressly request performance during the withdrawal period, a lawful proportionate charge may apply; loss of a withdrawal right requires the conditions specified by the applicable law.

To exercise withdrawal, send an unambiguous statement through the company's contact channel. You may use: "I withdraw from my Onlyform subscription purchased on [date], account email [email], invoice [reference]. My name is [name] and the date of this notice is [date]." You do not have to use this wording. The company must supply its final postal and electronic contact details before accepting consumer purchases under this policy.

We apply the applicable statutory refund deadline and method. Indian consumer remedies for deficient service or unfair practices, and other non-excludable national protections, are not limited by a no-discretionary-refund policy. No statement here guarantees that every purchase in every country is eligible for an unconditional refund.

Plan switches can involve a new payment or a disclosed proration. Review the quote before accepting. A refund, chargeback, cancellation or expiry may affect paid features but is not a data-erasure request. Export needed records and submit privacy requests separately through Data rights and requests.