• Customer Success & Support
  • Conversational

Account deletion feedback (Standard, conversational)

Collect optional feedback separately from processing account deletion.

  • 10questions
  • ~3 minto complete
  • Freeon every plan
Use this formPreview the form

Opens in the builder, fully editable. No card required. Part of the Account deletion feedback template with 2 other forms.

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What is inside

10 questions, ordered so the easy ones come first. Every one is editable — delete what you do not need and add your own.

  1. 1What is your main reason for leaving?Multiple choice
  2. 2What led to that decision?Long text
  3. 3What could have improved the experience?Long text
  4. 4Would you consider using us again?Multiple choice
  5. 5May we contact you about this response?Yes / No
  6. 6What email address should we use?Email
  7. 7How long were you a customer?Multiple choice
  8. 8Have you chosen an alternative?Short text
  9. 9How would you rate value for money?Opinion scale
  10. 10How would you rate the support you received?Opinion scale

Make it yours

Three things worth changing first

  • Put your brand on it

    Swap the theme, drop in your logo and typeface, or lock it all with a brand kit so every form matches.

  • Change what the logic does

    Edit the branches on any question, or add your own conditions so the follow-ups fit how you work.

  • Send it where you work

    Push responses to Slack, a spreadsheet or your CRM the moment they land, with no export step.

Questions about this form

Is the Account deletion feedback (Standard, conversational) form free to use?

Yes. It opens in the builder on the free plan as part of the Account deletion feedback template. Some fields, such as payments or file uploads, need a paid plan to publish.

Can I edit the questions in Account deletion feedback (Standard, conversational)?

Everything is editable: reorder, rename, delete or add any of its 10 questions, and change the logic between them.

Can I switch it to single-page?

Yes. Either experience works with the same questions; switch it from the form's design settings at any time.

Where do Account deletion feedback (Standard, conversational) responses go?

Into your Onlyform workspace, and from there to Slack, Google Sheets, Notion, your CRM or any endpoint via integrations.

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