- Customer Success & Support
- Single-page
Customer information update (Essentials, single-page)
Collect a request to update customer contact information.
- 6questions
- ~2 minto complete
- Freeon every plan
Opens in the builder, fully editable. No card required. Part of the Customer information update template with 2 other forms.
What is inside
6 questions, ordered so the easy ones come first. Every one is editable — delete what you do not need and add your own.
- 1Full nameShort text
- 2Email addressEmail
- 3Reason for contactMultiple choice
- 4Information to updateLong text
- 5Preferred reply methodMultiple choice
- 6Phone numberPhone
Make it yours
Three things worth changing first
Put your brand on it
Swap the theme, drop in your logo and typeface, or lock it all with a brand kit so every form matches.
Change what the logic does
Edit the branches on any question, or add your own conditions so the follow-ups fit how you work.
Send it where you work
Push responses to Slack, a spreadsheet or your CRM the moment they land, with no export step.
Questions about this form
Is the Customer information update (Essentials, single-page) form free to use?
Yes. It opens in the builder on the free plan as part of the Customer information update template. Some fields, such as payments or file uploads, need a paid plan to publish.
Can I edit the questions in Customer information update (Essentials, single-page)?
Everything is editable: reorder, rename, delete or add any of its 6 questions, and change the logic between them.
Can I switch it to conversational?
Yes. Either experience works with the same questions; switch it from the form's design settings at any time.
Where do Customer information update (Essentials, single-page) responses go?
Into your Onlyform workspace, and from there to Slack, Google Sheets, Notion, your CRM or any endpoint via integrations.
More forms in Customer information update
See the template
Use this form in your workspace
It opens in the builder, fully editable. Free forever plan, no card required.