• Customer Success & Support
  • Single-page

Customer information update (Complete, single-page)

Collect a request to update customer contact information.

  • 14questions
  • ~5 minto complete
  • Freeon every plan
Use this formPreview the form

Opens in the builder, fully editable. No card required. Part of the Customer information update template with 2 other forms.

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What is inside

14 questions, ordered so the easy ones come first. Every one is editable — delete what you do not need and add your own.

  1. 1Full nameShort text
  2. 2Email addressEmail
  3. 3Reason for contactMultiple choice
  4. 4Information to updateLong text
  5. 5Preferred reply methodMultiple choice
  6. 6Phone number (optional)Phone
  7. 7Organisation (optional)Short text
  8. 8Website (optional)Website
  9. 9Response timing (optional)Multiple choice
  10. 10Customer referenceLong text
  11. 11Country or region (optional)Short text
  12. 12Short subject (optional)Short text
  13. 13How you found us (optional)Multiple choice
  14. 14Anything else (optional)Long text

Make it yours

Three things worth changing first

  • Put your brand on it

    Swap the theme, drop in your logo and typeface, or lock it all with a brand kit so every form matches.

  • Change what the logic does

    Edit the branches on any question, or add your own conditions so the follow-ups fit how you work.

  • Send it where you work

    Push responses to Slack, a spreadsheet or your CRM the moment they land, with no export step.

Questions about this form

Is the Customer information update (Complete, single-page) form free to use?

Yes. It opens in the builder on the free plan as part of the Customer information update template. Some fields, such as payments or file uploads, need a paid plan to publish.

Can I edit the questions in Customer information update (Complete, single-page)?

Everything is editable: reorder, rename, delete or add any of its 14 questions, and change the logic between them.

Can I switch it to conversational?

Yes. Either experience works with the same questions; switch it from the form's design settings at any time.

Where do Customer information update (Complete, single-page) responses go?

Into your Onlyform workspace, and from there to Slack, Google Sheets, Notion, your CRM or any endpoint via integrations.

More forms in Customer information update

See the template

Use this form in your workspace

It opens in the builder, fully editable. Free forever plan, no card required.

Use this formBack to Customer information update